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A MORE SECURE EMAIL CONNECTION

Your email. Your control.

We’re updating how Revelation connects to Microsoft 365. Your organization will own the app that connects your mailboxes, with access and credentials managed by your team.

STEP 01 OF 08ADMINISTRATOR WALKTHROUGH

WHY THIS IS CHANGING

A connection your team owns.

Email is part of your helpdesk’s everyday work. The application that connects it should be something your organization can manage directly.

PREVIOUS CONNECTION
Your Microsoft 365YellowFish AppRevelation
YOUR NEW CONNECTION
Your Microsoft 365Your organization’s appRevelation

Previously, Revelation used an application owned by YellowFish Software that multiple customers shared. The update moves your connection to an app registered in your own Microsoft 365 directory.

Same job. More control over the connection.

Your team can manage consent, replace the app’s secret and revoke access. Revelation continues to use the permissions you grant to work with your email.

01 / 08

A FEW THINGS YOU MAY BE WONDERING

Let’s make this clear.

Does this move our email out of Microsoft 365?

No. Your mailboxes remain in Microsoft 365. The change is the application identity Revelation uses to connect to them.

Do we need an app for every mailbox?

No. One app registration can serve multiple Revelation mailboxes in the same Microsoft 365 directory. Register the app once, then link each sending and receiving account to it.

Do we have to rebuild our email parser accounts?

The walkthrough shown in the update re-links existing accounts to the new app. It does not require rebuilding your parser setup. Move each account and test the email workflows it supports.

What if we have multiple Revelation instances?

Coordinate the migration across all of them, including test, training and on-premises instances that use the old app. Remove the old app’s access only after every relevant mailbox has moved and passed testing. Contact support if your instances are on different versions.

What if we use Microsoft’s US Government cloud?

The app setup includes a Microsoft US Government option for GCC High or DoD. Confirm your tenant type and connection settings with your Microsoft 365 administrator and Revelation support before switching.

WE CAN HELP YOU THROUGH IT

A few mailboxes? A few instances?

Tell us how your email is set up and we’ll help you plan the change.

Talk to Revelation support